Privacy Policy — Volunteer Marketplace App 

Last Updated: 21-11-2025

Thank you for using Volunteer Marketplace App (the “App,” “Service,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services, including Geo-Tracking features and Heart Tokens (our in-app reward system). 

Please read this Privacy Policy carefully. By using the Service, you agree to the terms described herein. 

1. Information We Collect

We collect information in the following categories to operate our volunteer marketplace and improve the user experience. 

1.1 Personal Information 

• Name 

• Email address 

• Phone number (if provided) 

• Profile information (bio, skills, interests, photos) 

• Account credentials (encrypted) 

1.2 Geolocation Data 

With your permission, we collect: 

• Real-time GPS location 

• Approximate location (based on network, Wi-Fi, or IP) 

• Location history when you participate in volunteer tasks
  This is necessary for features such as: 

• Showing nearby volunteer opportunities 

• Matching volunteers and organizers 

• Verifying time/location of completed tasks (optional, if enabled) 

You may enable or disable location permissions at any time in your device settings. 

1.3 Heart Token Activity 

We track data related to our reward system: 

• Heart Tokens earned 

• Heart Tokens redeemed/spent 

• Activity logs associated with volunteer tasks 

• Rewards or recognition provided by organizers 

This information is used to maintain accurate records of your contributions and incentives. 

1.4 Usage & Device Data 

We automatically collect: 

• Device type and OS 

• App version 

• IP address 

• Application logs 

• Interactions within the app (screens visited, features used) 

• Crash analytics & performance statistics 

This helps us ensure security, fix issues, and improve usability. 

1.5 Communications 

If you contact us, we may collect: 

• Support messages 

• Emails 

• Push notification preferences 

• Feedback or survey responses 

2. How We Use Your Information

We use the information we collect to: 

App Functionality 

• Create and manage your user account 

• Provide volunteer listings and task matching 

• Display nearby opportunities using your location 

• Track volunteer hours and task completion 

• Maintain Heart Token balances and rewards 

Improve the Service 

• Analyze usage trends 

• Enhance features 

• Fix bugs and optimize performance 

Safety & Security 

• Authenticate users 

• Prevent fraud or abuse 

• Verify task participation (with your consent) 

Communications 

• Send transactional messages (confirmations, updates) 

• Notify you about nearby volunteer opportunities 

• Send optional promotional or community updates (you can unsubscribe) 

3. Sharing Your Information

We do not sell your personal information. We share it only in limited circumstances: 

3.1 With Volunteer Organizers 

When you sign up for an event, organizers may see: 

• Your name 

• Profile information 

• Relevant volunteer history 

• Real-time or check-in location (only when needed for event coordination) 

3.2 With Service Providers 

We may share data with: 

• Hosting/cloud infrastructure providers 

• Analytics providers 

• Messaging (SMS/email/push) partners 

These providers are contractually obligated to protect your data. 

3.3 For Legal Reasons 

We may disclose your information if required to: 

• Comply with a legal process 

• Protect our rights, users, or public safety 

• Prevent fraud or misuse 

3.4 With Your Consent 

We may share additional information only when you explicitly consent. 

4. Location Data

Our app uses real-time and background location (only if you authorize it) to: 

• Show nearby volunteer opportunities 

• Track participation during active volunteer tasks 

• Verify attendance 

You can revoke location permissions at any time in your device settings.
However, certain features may not function without location access. 

5. Heart Tokens

Heart Tokens are a virtual, non-monetary recognition and reward system.
We store data associated with: 

• Token earnings 

• Redemptions 

• Volunteer activity logs 

Heart Token activity is retained for accounting integrity and community recognition. 

6. Data Retention

We retain your information only as long as necessary for: 

• Providing the Service 

• Legal obligations 

• Security and audit purposes 

You may request account deletion at any time (see Section 10). 

7. Data Security

We implement industry-standard technical and administrative security measures, including: 

• Encryption in transit and at rest 

• Authentication and access controls 

• Monitoring for suspicious activity 

However, no system is 100% secure. Use the Service at your own risk.

8. Children’s Privacy

We do not knowingly collect data from children under 13 years old (or under the age defined by applicable laws).
If we learn a child’s data was collected unintentionally, we will delete it promptly. 

9. International Users

If you access the app from outside the country in which our servers are located, your data may be transferred internationally.
We take measures to protect your information during such transfers. 

10. Your Rights & Controls

Depending on your region, you may have the right to: 

• Access your data 

• Update or correct your information 

• Delete your account 

• Withdraw consent for location tracking 

• Opt out of promotional communications 

• Request a copy of your data 

To exercise rights, contact:
embodynow@gmail.com (or your preferred contact) 

 11. Changes to This Policy

We may update this Privacy Policy periodically.
If changes are significant, we will notify you within the app or via email. 

 12. Contact Us

If you have any questions about this Privacy Policy or the App, contact us at: 

Volunteer Marketplace App
Email: embodynow@gmail.com